Order Processing & Shipping
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We ship from Connecticut and typically require 5 - 7 business days for production. We'll notify you within 24 hours of any anticipated delays.
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We generally use USPS First Class for domestic U.S. shipping, unless another method is requested.
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Shipping is $4.85 for up to 4 items, and $10 for orders with 5 or more items.
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Yes, we offer 2-3 day USPS Flat Rate Priority shipping for $10.
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Certainly. We're happy to ship via UPS, FedEx, DHL, or another carrier of your choice. We can provide quotes or use your account number.
After-Sale Support
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Please contact us if your order is damaged or lost. While we aren't responsible for the carrier's actions, we will do our best to help resolve the issue.
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For further inquiries, please reach out directly at hello@brettlauren.com or call us at 862.206.6738.
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We offer a merchandise credit for the amount of the piece, not including taxes and any additional shipping costs. We don't issue refunds in the form of currency.
Product Care & Returns
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If your bracelet breaks, please collect all the pieces and email us at hello@brettlauren.com for a Return Authorization number. We re-string for free, charging only $4.85 for shipping back to you.
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We understand preferences vary. If the color isn't right for you, we're happy to exchange it within 7 days, ensuring you have a piece you will love to wear.
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Simply email us at hello@brettlauren.com for a Return Authorization (RA) number. Please indicate whether you need more or fewer beads. After receiving the RA number, send the bracelet back to us. Once we adjust it to the perfect size, we'll send you an invoice for $4.85 to cover the cost of shipping the resized piece back to you.
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To maintain your jewelry's condition, avoid water, harsh chemicals, and extreme temperatures. After each use, gently wipe with a soft cloth and store it in a cloth bag outside of the bathroom to avoid humidity. Do not wear it in the shower. If cleaning is needed, use only a small amount of mild soap; do not use strong jewelry cleaners.
